ARRIVAL

The door will be unlocked no earlier than five minutes before your appointment. If the door is locked when you arrive, please do not knock on the door as I'm most likely in service and do not want to disturb that client.  Please turn off or silence your cellphone before entering the studio. Your appointment is specially set aside for you to relax and unwind.

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CANCELLATION POLICY
A credit card on file is required to hold your appointment and a 50% deposit at the time of booking. If you need to reschedule or cancel your appointment, you must do so no less than 48 hours before your appointment. Cancelations and reschedules less than 48 hours before your scheduled appointment forfeit your deposit. No show/no call forfeit the 50% deposit. Repeat canceling, no show/no call or card declining will result in being blocked from booking future appointments. In the event that a refund occurs, a 4% fee will be subtracted from the refund amount to cover credit card and other processing fees.

GIFT CERTIFICATES
Gift certificates are redeemable at face value and cannot be used toward gratuities. Cannot be exchanged for cash, are non-refundable and cannot be combined with any special offers. Gift certificates expire one year after purchase unless otherwise stated on the gift certificate.

PURCHASES & REFUNDS
Purchases on services and packages are non-refundable. If, for some reason the service(s) you purchased are not beneficial for your skin, the amount paid can be used toward a different service/package at the discretion of the owner. In the event that a refund occurs, a 4% fee will be subtracted from the refund amount to cover credit card and other processing fees.

You may exchange an unopened and unused product for a different product within 14 days of purchase. Opened and used products are not refundable or exchangeable. If a reaction occurs using a new product, I must be notified within 24 hours, proof of reaction (pictures) and you must come in to have a skin analysis done. New products take an acclimation period. It's normal to experience flaking, some redness or dryness with active products. In the event that a refund occurs, a 4% fee will be subtracted from the refund amount to cover credit card and other processing fees.

SERVICE ANIMALS
Only registered service animals are allowed in the studio. No emotional or therapy animals. We have the right to refuse service or end a service early if the animal is not well behaved. 
 

MULTIPLE GUESTS
Children and multiple guests are not allowed inside the studio during the service for security and safety reasons. If you need to request that someone accompany you, please call beforehand to let me know.